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Frequently Asked Questions (FAQ's)

1 When will I receive my metered water bill from CHWD?

2 When is payment for my water bill due?

3 Is there a grace period before late payment penalties are applied if I do not pay my water bill by the due date?

4 What do I need to do if I am selling my home and moving away?

5 What do I need to do if I am moving into a home in CHWD's service area?

6 Where is CHWD's office located?

7 Where does CHWD's water come from?

8 Is fluoride added to CHWD's drinking water?

9 How often will CHWD read my water meter?

10 How is the cost of my water bill calculated?


1 When will I receive my metered water bill from CHWD?
You are billed on a bimonthly basis. You can expect your bill around the same date every two months. For information regarding what billing schedule you are on, or for specific details on your account, please call our office at (916) 725-6873 .

2 When is payment for my water bill due?
Bills are due and payable at the time of presentation and are delinquent if not paid by the due date printed on the bill which will be 20 days from the date the bill is prepared. CHWD must receive payment at its office by the specified due date, postmarks are not acceptable.

3 Is there a grace period before late payment penalties are applied if I do not pay my water bill by the due date?
All customers who have not paid their bi-monthly bill by the due date specified on the bill are considered delinquent. A past due notice will be mailed within 10 calendar days after the bill becomes delinquent. The full amount due, including late penalty, will be due in 15 days from the date of mailing of the past due notice.

4 What do I need to do if I am selling my home and moving away?
Customers that wish to close their account with CHWD due to moving from their home are required to complete a "Request for Closure of Account" form. You can come to the District Office to complete the form in person, or request that a form be mailed to you, or download a copy of the form that you can complete and mail or drop off at the District office. The form ensures proper closure of your account, including providing the exact date you will no longer be living at the property so that CHWD can get a final meter reading of your water consumption for processing your final bill. CHWD also needs authorization from you in writing to discontinue water service on the date specified on the form. The forwarding address information on the form allows CHWD to mail your final bill or any refunds that may remain on the account.

5 What do I need to do if I am moving into a home in CHWD's service area?
If you are the new owner, please call the CHWD office at (916) 725-6873 as soon as you know the date the property will become your responsibility. You must complete CHWD's "Application for Customer Account" form and return it to CHWD with a $30.00 new account application fee. If you wish, you can have the new account application fee applied to your first water bill. This form will give CHWD the information needed to bill the property owner or the person(s) who will be living at and responsible for paying the water bills. NOTE: If you are the property owner and want the bills mailed to your tenants, you must fill out and sign an Owner/Tenant Agreement Application and remit a $165.00 deposit before that process can be completed.

6 Where is CHWD's office located?
CHWD's office is located at 6230 Sylvan Road, Citrus Heights. It is located just east of the intersection at Greenback Lane and San Juan Avenue. You can reach CHWD by telephone at (916) 725-6873.

7 Where does CHWD's water come from?
Citrus Heights Water District receives its treated surface water supply from Folsom Lake under a contract with the San Juan Water District. CHWD also supplements its treated surface water supply with water from its own groundwater wells. For more information about San Juan Water District, go to www.sjwd.org.

8 Is fluoride added to CHWD's drinking water?
No, there is no fluoride added to CHWD's drinking water. For more detailed information on CHWD's drinking water, you may view the most recent Consumer Confidence Report.

9 How often will CHWD read my water meter?
Once every two months.

10 How is the cost of my water bill calculated?
CHWD water bills consist of a fixed bi-monthly service charge, which depends on the size of your meter, plus a charge for the quantity of water used during the billing period. Water is metered and charged in "units," with each unit equal to 100 cubic feet (about 748 gallons) of water. The charge per unit of water used is based on a water rate schedule with three "tiers" of rates, with a specific number of units of water charged under each tier before moving to the next tier. The price per unit of water increases in each of the three tiers. The tiered rate structure is designed to encourage more efficient water use. View a full list of CHWD water rates and charges.



Citrus Heights Water District  |  6230 Sylvan Road, Citrus Heights, California 95610  |  Phone: 916.725.6873 Fax: 916.725.0345
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