The Citrus Heights Water District (CHWD) Operations Department operates, maintains and repairs the water distribution system that delivers water to customers in CHWD's service area. This system of 271 miles of underground pipes and thousands of valves and fire hydrants is continually maintained to ensure reliable service of high-quality drinking water to over 19,500 service connections. If you have any questions or concerns about your water quality or water service, please contact CHWD at (916) 725-6873 to speak to our helpful and knowledgeable staff.
Occasionally, customers will experience changes in the pressure, taste, odor or appearance of their water that may be a sign of problems. These changes are often a result of problems with the customer's own plumbing system. These are problems that CHWD cannot remedy, because they are not a part of CHWD's water distribution system. Common water service concerns, and some steps that customers can take themselves to diagnose and remedy the concern, are listed below.
If you are not able to resolve your questions or concerns after reviewing the information below, please contact CHWD at (916) 725-6873 for further assistance.
CHWD's water system pressure is regularly between 80 and 100 pounds per square inch (psi).
Occasionally, a customer will experience low water pressure at one or more fixtures, or throughout their home. Low water pressure can occur for one or more reasons.
If a customer wants to lower their water pressure, a plumber can install a pressure regulator on the inlet piping to their home.
- If a customer experiences low pressure at one or more fixtures, but water pressure is normal in other fixtures in the home, it is usually caused by plugged fixture screens. Plugged screens can be easily rinsed out by the customer. If the problem returns due to sediment buildup, it may be an indication that the water heater needs flushing.
- If there is low water pressure throughout the home, this typically indicates the flow is being restricted by a partially closed control valve. This valve is usually located on the front exterior of the house just below the hose bib. If this valve is fully open, and you continue to experience low water pressure,
call the District at (916) 725-6873 for further assistance. District personnel will measure the pressure with a gauge and help you with the problem.
- Some customer homes have water pressure regulators. If the regulator is not maintained, it can cause low-pressure problems. Annual maintenance by a plumber is suggested.
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Water odor is frequently caused by a lack of maintenance to the water heater. If you continue to experience water odor after water heater maintenance has been performed, call the District at (916) 725-6873 for further assistance.
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A customer’s cold water may have discoloration from time to time. This could be caused by rust that was temporarily stirred up in the District’s main lines. Running outdoor sprinklers for five minutes often clears up the problem.
If you continue to experience water discoloration after running sprinklers or an outside faucet for five minutes, call the District at (916) 725-6873 for assistance.
If the discoloration is in the hot water, the customer may need to flush the water heater.
Water Flow Stops
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One Tap Stops Working
If only one faucet stops working, it could be due to sediment plugging the faucet. The customer can rinse the screen, which usually restores operation. Screen plugging is a symptom of water heater sediment build up, indicating the need to flush the water heater.
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Water flow to the customer’s home may stop for several reasons:
If water flow to your home stops and you are unable to determine the reason for stoppage, call the District at (916) 725-6873 for further assistance.
- District crews may have temporarily turned the main off for repairs. All customers will be notified of planned shutdowns unless an emergency situation requires immediate action be taken.
- Someone has accidentally turned the water control valve off on the front of the house.
- District personnel have turned the service off for non-payment.
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Flushing a Water Heater
Most water heaters require five to ten minutes of flushing once a year. Flushing of the water heater is encouraged to prevent color and odor problems, as well as sediment build up. Flushing also improves the efficiency of the water heater, which can mean lower energy bills for the customer.
How to Flush a Water Heater:
- Most water heaters have a faucet located near the bottom of the unit.
- A standard garden hose should be threaded onto the faucet.
- The open outlet of the hose should be routed to a convenient location such as a bathtub, work sink, flower garden or lawn.
- Once the hose is properly positioned, the faucet can be opened.
- For maximum effectiveness, the valve should be in the full open position.
- Flushing should continue until the water flow is cool.
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The District posts online and mails an annual Consumer Confidence Report to all customers each summer. For more information, visit our Water Quality page.
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Most of CHWD’s water comes from Folsom Lake. The water is filtered and treated to meet or exceed all State and Federal standards before it is delivered to customers. The District also provides water from local wells located within its service area. Read more on the Where Our Water Comes From page.
Water is piped to customers through mains measuring up to 42-inches in diameter. Most streets have much smaller mains measuring 6-inches or 8-inches in diameter. As the water flows through these mains, outlets are provided for customer taps and fire hydrants.
Customer taps are usually 2-inches or smaller and provide water to the customer properties through service lines. Water meters are positioned at the connection point between the District’s service lines and the customers’ service lines. Most customer service lines are connected to the exterior of the home on the front wall. The connection point is usually identified by the water control valve that is placed just below a hose bib.
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