It is CHWD's mission to furnish a dependable supply of safe, quality water delivered to its customers in an efficient, responsive and affordable manner. The following policies have been adopted to help CHWD maintain a high level of customer service and to keep water rates as low as possible by assigning the cost of specific services to the customers that require those services. These fees are reviewed annually by the Board of Directors and adjusted if necessary.
New Service Application: $30
Every new CHWD customer will be required to complete a New Service Application and pay a $30 application fee. The fee covers the cost for setting up the new account.
Click here to download the New Service Application
Closing Account Application: No Fee
The Closing Account Application provides CHWD with important information, including forwarding address for final bills, dates for when water service is requested to be shut off and more. It also provides the customer with critical information, including potential impacts to water heaters, pools and more if the water is shut off.
Click here to download the Closing Account Application
Owner with Tenants Deposit: $165
Property owners who wish to have a water bill sent directly to a tenant can request this service, with a $165 deposit. The deposit will be returned to the property owner when he or she requests to start receiving bills directly again.
Click here to download the Owner-Tenant Application
Click here to download the Owner-Management Company Application (no fee)
Delinquency Deposit: $165
If a customer has had two returned checks within 12 months, or if an account is delinquent to the point that the water is shut off, the customer will be required to pay a deposit of $165 in addition to the outstanding balance of their account.
The deposit is based on an average two-month bill with fees and penalties that include the amount of an average 10 percent late payment penalty, a $30 notice of intent to terminate service charge, and a $60 water service disconnect/reconnect service charge. A customer may make a written request for a refund of the deposit amount if no further billing issues arise over the following 12 months.
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